Refund policy

RETURN & REFUND POLICY

 

Last updated March 06, 2021

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.

 

RETURNS

All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, it SHOULD meet the following conditions:

1- The item should be purchased within the last 30 days

2- The item should NOT be used and show NO signs of any use

3- The item should be in its original condition, that includes straps for backpack and dog harnesses

4- The item should be in its original packaging

4- Dog products should NOT have any dog hair on them

To return an item, please go to for a prepaid return label: goattrailtactical.com/return

 

Please note, return shipping costs are not refundable, if an item is returned that doesn't meet the conditions above, the customer is responsible for the shipping charges if they choose to get the item back.  

 

REFUNDS 

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

 

EXCEPTIONS    

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange. 

        

QUESTIONS

If you have any questions concerning our return policy, please contact us at:
1 773-217-0571
support@goattrailtactical.com